Every front door. One list.
Customers ask wherever is closest. Textent brings WhatsApp, Gmail and Telegram into one list, with the earlier conversations behind each question.
What goes
wrong today.
- The same question, everywhere
One outage, five channels, no single queue.
- Answers without history
The customer explains the problem again, per channel.
- Quality is invisible
No one can see what was promised across the sprawl.
Rooms3 unread
- HVHelena Vasquez16:24The tracking link still shows last week
- RTRyo Tanabe16:01Invoice PDF comes out blank on our side
- DFDario Ferrante15:47Never mind, found it. You folks are quick
Promise tracked
You owe:Send the corrected invoice PDFtoday
Why it fits support teams
Other kinds of client work