Answer fast. With the history in hand.
Where is my order, does it come in blue, can I pay by card: questions arrive on every channel. Textent keeps the WhatsApp, Gmail and Telegram ones in one memory, by customer.
What goes
wrong today.
- Every channel is a queue
Each chat app holds its own waiting customers.
- Repeat buyers are strangers
Their fourth order reads like their first conversation.
- The answer comes too late
They asked in the chat; the reply came after they had moved on.
Rooms3 unread
- DFDario Ferrante12:31Does the wool coat come in size 52?
- ADAmara Diallo12:07Reordering the espresso beans, same as last time
- SKSana Kirmani11:52Running late for the fitting, can I pay by card?
Promise tracked
You owe:Confirm the replacement shippedtoday
Why it fits e-commerce
Other kinds of client work